After rethinking the Widgets, I aligned the style of the environment where the conversation view itself. I dropped all existing colors and styles and replaced them with a clean and minimal surface. By doing so, I also opened the way to highlight the options and established a hierarchical structure.
This additional view was not just designed to provide all flight details; the whole concept is based on consistent experience. In the detail view of the options, you can upgrade your flight and train booking class, select and personalize hotel rooms and rental cars. The goal was to increase confidence and enable personalization simultaneously by providing this section.
Here we've two examples of how we've provided users the most uncomplicated way possible to upgrade and personalize their options and being aware of fare details at the same time.
As a cherry on top, I also designed a quick check-out process to eliminate all confidence issues and make sure that cost centers and payment methods are appropriately used.